Terms and Conditions
These rules apply to GeefDoor organisers, donors and visitors. A donation is not a purchase, loan or investment.
Participants and checks
An organiser must be at least 18, provide accurate information and complete email and identity verification. GeefDoor may also check the beneficiary, relationship and intended use, and request evidence. Identity approval does not guarantee publication or payout.
Campaigns and first donors
A campaign may support yourself, another person or an organisation. The organiser must be entitled to use the story, images and information about others. Up to and including €10,000, five unique first donors from the organiser’s immediate circle must have payments confirmed as paid by Mollie; above that amount, ten are required. Once the campaign is approved, it can become public at the same URL. One email address counts only once towards the first-donor threshold.
Purpose and changes
Donations must be used for the stated purpose. The organiser states how any surplus will be used. If the target is not reached, changes or becomes impossible, the organiser must promptly inform GeefDoor and donors. GeefDoor assesses a suitable alternative, adjusted purpose or refund where possible. Funds may not be used for a different purpose without approval.
Payments and fees
Only a payment confirmed as paid by Mollie on the server counts as a donation. Open, failed, cancelled and expired attempts do not count. The platform fee is 7.9% including VAT; actual Mollie transaction costs may also apply. See Costs and payments for the net calculation.
Refunds and chargebacks
Contact GeefDoor to request a refund. Refunds are not automatic; circumstances, applicable rights and the payment provider’s options are reviewed. A refund or chargeback adjusts the ledger and may lower the first-donor count or amount available for payout.
Evidence and payouts
GeefDoor may request invoices, beneficiary confirmation, bank evidence and other proof of use. Payout requires the relevant checks and approval, to a verified account of the correct recipient or, where appropriate, directly to a verified organisation. Automated live payouts are not currently available.
Abuse and suspension
False claims, misuse of images or suspected fraud may lead to further investigation, pausing or ending a campaign, and suspending a payout. Concerns and complaints can be reported.
Liability and complaints
The organiser is responsible for the accuracy of the story and use of funds for the stated purpose. GeefDoor reviews applications but cannot guarantee a campaign outcome. Nothing here excludes liability that cannot be excluded by mandatory law. Complaints can be sent to info@geefdoor.eu; see Complaints and reports.
Applicable law
These terms are governed by Dutch law. This choice does not deprive consumers of mandatory protections under the law that would apply without this choice. Disputes are submitted to the court competent under applicable law.
Definitions and agreement
GeefDoor is the platform operated by Proost Entertainment. An organiser submits a campaign, a beneficiary is the intended recipient, a donor contributes, and a first donor is a distinct donor with a confirmed paid contribution. The organiser agrees to these terms on submitting the application after email verification. A donor agrees on confirming a donation instruction, subject to actual payment confirmation. Publication and payout require separate decisions.
Account and access
Users protect their email, sessions and credentials, do not share access without authorisation, and promptly report suspected misuse to info@geefdoor.eu. GeefDoor may temporarily restrict access for security reasons.
Images, video and stories
The organiser is responsible for the accuracy of supplied material and for the rights, consent and protection of people shown or described. By submitting material, the organiser grants GeefDoor a non-exclusive, royalty-free licence to display it on the campaign page, in sharing previews and in reasonable promotion of that campaign while it runs. Future use stops when the campaign is removed, except for legally required retention.
Distinct first donors
One email address counts once. GeefDoor may also exclude payments reasonably appearing to come from the same person or artificially created to circumvent the first-donor rule. A paid contribution remains a donation unless separately refunded or charged back.
Pausing, ending and exceptional cases
An organiser may ask to end a campaign. GeefDoor may pause or end it if the purpose is reached or no longer possible, or due to reports, verification issues or abuse. Pending payments and balances are handled under these terms and the payout policy. If an organiser or beneficiary dies or becomes unreachable, payouts are paused until lawful representation, purpose and entitlement are established.
Taxes
Organisers and donors are each responsible for their own tax obligations and obtaining advice about contributions and receipts. GeefDoor does not provide personal tax advice.
Availability and force majeure
Maintenance, failures at hosting, Mollie or Veriff, force majeure and other technical interruptions may temporarily affect availability. GeefDoor will restore service where reasonably possible; statutory rights remain.
Changes, version and validity
Version: 25 September 2026. GeefDoor may update terms for the future and publish a new version date; material changes affecting active campaigns will be communicated where appropriate. If one clause is invalid, the others remain effective.
Language versions
If translations differ, the Dutch text is the reference version insofar as mandatory law allows.
Updated 25 September 2026.