Payout Policy
A confirmed donation is not paid automatically to the organiser. Payout requires checks of the purpose, recipient and available funds.
Who may receive funds
Depending on the application, the verified organiser, verified beneficiary or verified organisation may receive a payout. For a campaign on behalf of another person or organisation, GeefDoor may request confirmation, authority and evidence, and arrange direct payment to that recipient where the payment setup supports it.
Bank account and evidence
The name, IBAN and beneficiary must be checked. GeefDoor may request invoices, quotations, proof of purpose, an identity check or confirmation from an organisation. An incorrect or unverifiable account will not be used.
Request and review
A payout request states the amount, recipient, purpose and any required documents. The organiser and GeefDoor must approve where that process is available. A request does not create an immediate right to payment. Live payouts open only after the arrangement with Mollie has been confirmed.
Amount and ledger
Only the available balance after confirmed donations, refunds, chargebacks, platform fees and actual transaction costs may be paid. An executed payout receives a status and is entered in the public ledger without bank or identity details.
Suspension
GeefDoor may pause a payout following a report, doubts about purpose, insufficient proof, a changed beneficiary, payment dispute, fraud investigation or a legal or provider requirement. The organiser is informed when appropriate.
Indicative review time
GeefDoor acknowledges a complete payout request and aims to give a first substantive response within ten working days. This is not a payment deadline. The recipient, identity, IBAN, purpose and supporting evidence must be verified before release. Missing documents or checks by Mollie may extend review.
Changed IBAN and failed payout
A new IBAN is not used until name, account and recipient are verified again. A failed payout is recorded, the amount remains unpaid, and any retry follows investigation of the cause.
Partial payouts and reserve
Partial payouts are possible only if the payment arrangement, available funds and approvals permit; each is recorded separately in the public ledger. A proportionate balance may be temporarily reserved for specific chargebacks, refunds or disputes.
Death, unavailability and undistributable balance
Payouts are paused if an organiser or beneficiary dies or remains unreachable while lawful representation and purpose are checked. If a balance cannot ultimately be paid out lawfully, GeefDoor consults the payment partner and, where needed, the competent authority on refunds, a legally mandated destination or another lawful resolution. GeefDoor does not appropriate the balance.
Updated 25 September 2026.